Beyond the Salesforce UI: what Headless360 changes
Salesforce has always brought functionality closer to its data. Headless360 turns that approach around, making it possible to securely bring Salesforce data, processes and business logic into the tools where employees and AI agents are already working. From Slack and Microsoft Teams to AI assistants, this opens up new ways to interact with Salesforce without always working directly in the Salesforce UI. But what does Headless360 actually mean in practice, and where should organisations start? In this article, Gerbrand Spaans (Principal Consultant at Gen25) explains what Headless360 is, why we believe it’s an important development and how organisations can start exploring its potential with practical, manageable steps.