AI service agent package: answering your FAQ fast and decisive
Are your best people spending their day on the same ten questions? Every repeat question costs skilled time, and every peak means more people to hire. Meanwhile, your executives expect AI results this year, not another pilot. Start where the value is fastest: the questions your team already answers every day. Gen25's Salesforce FAQ Agent answers from your own knowledge articles, shows where each answer came from, and hands over to your team when it can't help. Fixed scope, fixed price, live in ten working days.
Our FAQ Agent in practice
For de Bijenkorf, a leading Dutch luxury department store, Gen25 implemented an Agentforce service agent on web chat, grounded in the retailer's own knowledge content. With around 300 chat sessions a day, the self-service rate rose from approximately 40% to 70% and has remained consistently at that level. This means roughly 90 fewer contacts a day reaching a human agent, freeing up the customer service team to focus on conversations that need their expertise.
Our FAQ Agent in practice
For de Bijenkorf, a leading Dutch luxury department store, Gen25 implemented an Agentforce service agent on web chat, grounded in the retailer's own knowledge content. With around 300 chat sessions a day, the self-service rate rose from approximately 40% to 70% and has remained consistently at that level. This means roughly 90 fewer contacts a day reaching a human agent, freeing up the customer service team to focus on conversations that need their expertise.
How can an AI service agent transform your customer service?
Learn why routine questions are the right first use case for AI in customer service, why an agent that says less beats an agent that guesses, and how to measure results from day one. This document covers scoping, delivery, KPIs and responsible AI-assisted delivery for the Salesforce FAQ Agent.
The real impact of Gen25's FAQ Agent for your service team
Most service teams don't lack AI ambition; they lack a safe, measurable place to start. Repeat questions take up skilled time, peaks are hard to staff, and customers wait for opening hours. Gen25 helps you put AI to work on exactly those questions, with clear goals and KPIs agreed before go-live.
Choose your size
Salesforce Knowledge. Add-on: post-chat NPS.
Duration: ~10 working days
Your content: in Salesforce Knowledge
Duration: ~15 working days
Your content: plus one source outside Salesforce, landed in Data 360
Duration: ~20 working days
Your content: Plus two sources outside Salesforce, landed in Data 360
Our proven methodology of delivery of size S
As a Salesforce Summit partner, Gen25 has delivered 400+ successful projects. The FAQ Agent packages that experience into one fixed scope: the client is live on day 7 and receives a delivery report on day 10. AI-assisted delivery keeps ten days at ten days, always in your sandbox, on configuration only, by a traceable user, and with a person deploying to production.
1. Baseline (week 0): Agree goals and KPIs, and record today's numbers.
2. Provisioning (day 1): Licences confirmed, users and AI accounts created with scoped permissions.
3. Agent build (days 2–5): Agent configured against your knowledge content; chat channel connected on your website.
4. Test and go-live (days 6–7): Answers tested against agreed topics, approved by you, and deployed by our consultant.
5. Hypercare and handover (days 8–10): Live traffic monitored, answers tuned, and a report with recommended next steps.
6. Review (day 30): With a month of traffic, we show which questions it can't answer yet, and what to do next.
