GGN was founded 20 years ago and was formed out of a merger of six different debt collecting companies. They are the current market leader in the Industry of debt collecting and bailiff services in the Netherlands. It’s GGN’s strategy to digitize and automate all its processes, to have a customer-oriented approach, and prevent problematic debts.
Via the Nexus project, GGN aims to operationalise their strategy so that it can set a higher standard in the market. Gen25 is bringing all GGN’s activities to Salesforce via a multi-year project divided over various smaller projects. In the past months, Gen25 has worked on the creation of a portal for GGN clients made with Experience Cloud, which gives GGN clients even more grip on their credit management.
Giving GGN Clients more control over their credit management
Gen25 has developed a completely new portal for GGN Clients with Salesforce Experience Cloud. This portal, called ‘MijnGGN', offers GGN clients an overview and insights into their open cases. The client logs into the portal via credentials provided by GGN.
Integration with Service Cloud offers GGN clients the opportunity to contact GGN support and log cases via the portal itself via integration with Salesforce Service Cloud. From there, GGN can give their GGN clients successful, efficient and personalised service.
GGN clients also have improved access to admin functionalities within the user management menu. Here they can perform tasks such as changing addresses, posting notes and managing their users. Additionally, they can reset their users’ passwords and manage their permissions.
Click here to see our GGN customer case and learn how we enable GGN to sustain their position as an Industry frontrunner.
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