Salesforce is the largest Customer Relation Management (CRM) Platform in the world. CRM is a strategic tool for managing all relations and interactions of an organisation with current and potential clients, all without high start-up costs or software maintenance. Because Salesforce operates in the cloud, everyone has access to the most current and reliable data anywhere, anytime and on any device. This makes Salesforce CRM the ideal solution for both small and large businesses.

There are several Salesforce applications such as Sales Cloud, Service Cloud, Chatter and Community Cloud, all developed on the Salesforce Platform,

or App Cloud as it is called today. In 2010, the Heroku Enterprise Platform was added to Salesforce.

Gen25 has been a Salesforce implementation partner for a considerable time. Gen25 implements Salesforce Service Cloud, Sales Cloud and App Cloud (Consulting Partner) and develops applications on the Salesforce platform (ISV Program Partner) as well as on the Heroku Enterprise Platform (Salesforce Heroku Partner).

Gen25 is one of just a few select European partners combining these three Salesforce Partnerships.

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  • Service cloud

    Offers all tools an organisation needs for 24/7 client support. Questions can be answered immediately. This personalized service goes the extra mile and is competitive as a result. Clients today use all possible channels to offer their opinions, from traditional ones like telephone and email to the unlimited possibilities of social media. Optimal customer service enhances brand value and generates customer loyalty.

  • Sales Cloud

    Being cloud-based, Salesforce CRM is a quick and smart way to help both large and small businesses operate successfully. It handles routine tasks, freeing the salesperson up to concentrate on acquiring leads while maintaining access to detailed client profiles at all times.

  • Community Cloud

    Helps strengthen relations with clients or partners because it enables quick and easy direct communication. It offers clients the possibility of giving instant feedback, stimulating the involvement of all parties. Clients or partners can also manage their own data and monitor services in progress.

  • App Cloud

    App Cloud optimizes business processes and can manage data of all relations within any organisation. Processes can be automated and streamlined for different departments and for businesses of any size. This allows the team to fully focus on other issues, such as innovations. App Cloud was created to enable this internal process to be developed in a proprietary app on the existing Salesforce platform.

  • IoT Cloud

    To get a complete picture of the client, the IoT (Internet of Things) Cloud can be used. The IoT Cloud connects everything: data from any device, sensor, website and the interactions with Salesforce. The IoT Cloud enables the processing of enormous quantities of data, allowing it to be stored and used for developing powerful applications. It connects the Internet of Things to the Internet of Customers.

  • Heroku enterprise

    Heroku forms the basis for specialisation outside the range of the Salesforce platform. One good example of this is a Customer Facing App which can be distributed to a large potential target group. Heroku was built based on the underlying notion of unlimited upscaling where needed. Heroku has been an official part of Salesforce since 2010 and the data exchange is a strong combination as a result. Gen25 delivers customized solutions for clients on the Heroku Enterprise platform and develops excellent apps, portals and websites for a range of objectives and clients.