Combining Salesforce Service Cloud and Vlocity, Gen25 realizes a future-proof solution for Telfort Zakelijk

Telfort Zakelijk makes use of the possibilities offered by Salesforce, the largest Customer Relation Management (CRM) platform in the world. For Telfort Zakelijk, this is a strategic choice that further optimizes all relations and interactions with its present and potential customers.

The Vlocity Communication application can be implemented quicker, is flexibly integrated in existing BSS and OSS systems and is regularly updated with the latest innovations via the Salesforce platform. In addition, updates are available in less time thanks to cloud technology.

Gen25 has been a long-standing implementation partner of Salesforce. Gen25 implements Salesforce Service Cloud, Sales Cloud and App Cloud (Consulting Partner). Gen25 also develops applications on the Salesforce platform (ISV Program Partner) and the Heroku Enterprise Platform (Salesforce Heroku Partner). Gen25 is one of just a few partners in Europe to combine these three Salesforce Partnerships.

What role does Gen25 play?

Gen25 works for Telfort Zakelijk as a partner, in close collaboration with the developers of Telfort Zakelijk, to successfully implement applications. Salesforce Service Cloud, in combination with Vlocity, is modified to Telfort Zakelijk’s needs by Gen25. Telfort Zakelijk staff, Business Partners and the client can communicate with each other directly and instantly to provide feedback, which generates involvement from all parties. By integrating Vlocity CMT, Telfort Zakelijk products and the assistance provided are bundled on one platform: the Salesforce Platform. Gen25 is the first Salesforce partner in the Benelux to realize an implementation of Vlocity.