Reimagine your customer service with Service Cloud Voice

In our ever changing world, 80% of consumers are willing to pay for a better customer experience. A customer-centric approach is vital to success as the prioritisation of CX continues to grow faster and more disruptive. While customer service departments are under-funded and under-automated, customers are expecting more and more from their favourite bands. Salesforce and AWS launched Service Cloud Voice earlier this year to help brands deliver intelligent and connected service by unifying voice calls, digital channels and CRM data in real-time.

Connect with customer service and technology experts to find out how an omnichannel cloud contact centre integrated with your CRM data helps with a holistic approach to customer service and contact centre operations.

Get inspired by hearing from Amazon, Salesforce and Gen25 how to boost agent productivity through the right AI-powered Voice solutions and see what it can do for you in action.

During this session you will learn:

  • What can these new technologies deliver and what are the key success factors in blending both worlds?
  • How Amazon Connect and Salesforce can accelerate success with Service Cloud Voice
  • How to get started and boost agent productivity through AI

At this exclusive event we have space for a maximum of 25 guests, make sure to register now and join us at Muntgebouw in Utrecht on November 5th.

(Depending on attendees this event will be in English or Dutch.)