Tribes is an international, dynamic and service-oriented organization renting out office space and flexible workspace to mobile ‘business nomads’. A tribe of like-minded professionals, who are going where the business takes them and use Tribes as a home base with the many facilities they offer. With 23 locations in the Netherlands, Germany and Belgium and services from dry cleaning to shoe repair tribes offers het customers a full service package.
Tribes offers a variety of membership for flexible use of their office spaces as well as offering fixed rates for renting offices and meeting spaces. To ensure that the process from ordering and booking to invoicing runs as efficiently as possible for all customers and to support the growth of the company, Tribes asks for a system which facilitates the management of complex contracts and services within one environment. Therefore, the technical functionalities Tribes requires from Salesforce are very high.
Tribes expects Gen25 to be a flexible and dynamic partner who understands their business needs and ensures that the Salesforce implementation facilitates the rapid growth.
To support the sales team with the sales- and contracts trajectory Salesforce Sales Cloud is implemented. In Sales Cloud staff can manage all contacts leads and opportunities to help make better and faster decisions.
Booker25 was implemented to make booking and scheduling meeting rooms more efficient and to manage this from one central location within Salesforce. All 23 locations and all their meeting rooms can be managers from Booker25 as well as all their future locations, allowing the system to grow with the company. Tribes customers can make reservation via a portal or the website. This portal is developed by Gen25’s in-house python developers. This Heroku (Engagement Cloud) application allows customers to manage their personal details, make reservations, see their orders and invoices and communicate directly with Tribes.
Salesforce is the core of the organization and is leading to many external systems such as the website, accountancy system and their POS-application.
“Salesforce is the most advanced CRM system in the market today and offers outstanding value for money. It supports all our business activities which, thanks to Salesforce, we can now manage and execute more efficiently. You could almost say that the platform has become indispensable. Gen25 has supported us perfectly in the implementation of the platform, they understand our wishes and needs and they act quickly.”