66% of customers prefer to use texting over voice when it comes to customer service. Give your customers the change to reach out via all the popular social channels.
Your service agents can reply in real time to your customers from Service Cloud Lightning console. They have access to all the customers information and chat history to deliver the best service!
turn your service centre into a revenue centre by adding a personal touch to the purchasing process and and allowing purchases to be made via direct messaging. Read more
Use AI to automate your FAQ’s and charm your customers with quick and accurate responses. Social25 integrates with chatbots and automation software
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