Provide a seamless Customer Experience with Social25 | Social25

Provide a seamless Customer Experience with Social25

Connect with your customers via social media and social direct messaging

Allow customers to message you anytime anywhere

66% of customers prefer to use texting over voice when it comes to customer service. Give your customers the change to reach out via all the popular social channels.

Increase the efficiency of your service team

Your service agents can reply in real time to your customers from Service Cloud Lightning console. They have access to all the customers information and chat history to deliver the best service!

From conversational service to conversational commerce

turn your service centre into a revenue centre by adding a personal touch to the purchasing process and and allowing purchases to be made via direct messaging. Read more

Add service automations or chatbots

Use AI to automate your FAQ’s and charm your customers with quick and accurate responses. Social25 integrates with chatbots and automation software

What is Social25?

Social25 connects you to your customers via direct messaging from Salesforce lightning console.

Key features

Optional features

Learn how the ABN AMRO Webcare team works with Social25 to strengthen customer relations

View case
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