Discovery

Using advanced digital technology to realize challenging business ambitions has a lot of potential but also has the risk of being overwhelming in possibilities. That’s where the Gen25 Discovery is of great value. We facilitate a deep-dive, divided in 4 stages, on how to convert your business challenge into your digital solution.

Any ambition without a plan is a dream. To make ambitions a reality you have to work on a clear definition of which problem (or challenge) you want to solve, What resources are necessary, which timeline is realistic and what should be the outcome? We know that’s not new. But we also realize that using the advantages of rapidly developing cloud technology to realize your ambitions can be something you don’t do every day. In this case, we’ve got you covered.

Clear deliverables

At the end of a discovery process we present a solution design, which encompasses a clear business goal, well defined epics, system architecture, a selection of user stories and a roadmap..

Well defined business challenge
Clearly described Epics and selected User stories
Matching architectural design for your challenges
Plan of action with phased approach
Investment overview for realisation

Common challenges in matching business ambitions with digital technology

Business challenges can be complex with many variables creating uncertainty and the risk of wrong and costly choices;
Technological possibilities can seem endless, which makes deciding on the right choice for your business time consuming and with the risk of missing out on the latest developments;
Wanting too much at the same time makes an implementation complex for staff and sponsors involved. A narrow focus on digital possibilities without business context, puts the adoption of a new digital solution at risk.

Four stages towards a solution design

The Gen25 Discovery matches business ambitions with digital technology like Salesforce clouds, Einstein, Tableau, AWS and Mulesoft. We facilitate a deep-dive on how to convert your challenge into your digital solution. A Discovery process is divided into four stages;

1. Vision and business goals

Incidents happen, our incident management process makes sure that the impact of these incidents is kept to a minimum. With clear prioritisation and response times defined in a Service Level Agreement (SLA), you know we will help you out when you need support for your Salesforce environment. Benefit from bundles of support hours

2. Epics business and IT

Learning from incidents, recurring incidents need to be resolved in a structural way. By allowing our team to spend time on not only resolving the incident but resolving the root cause you learn from the incidents and can take the appropriate steps. Regular updates and proactive support allow you to stay ahead of your competition and maintain a healthy Salesforce environment.

3. Architecture and roadmap

The third step in the Discovery is the matching of the business challenge and epics with an architectural design. This means we cross the epics with workflows and processes and create an overview of the systems which are required and how they ideally interact. With the ever increasing amount of data and the potential this has, we incorporate the usage of analytics and no-code/low-code AI (such as Einstein) in the drawing of the architectural and workflow design. For the realisation of the architectural design in practice, we will deliver a roadmap which considers business value versus costs and complexity to prioritize actions and deliver a phased approach.

4. User stories

In the final phase of the discovery process we dive into the user stories. User stories are simple, yet extremely powerful constructs: they describe pieces of functionality from a user’s point of view, expressed in a solid, compact way. They reflect what a particular group of users needs and the value they gain. From our Salesforce expertise we will reflect on the users stories with our best practice experience and technological possibilities.

Read our use cases

Learn more

Unlocking expansion: B&C International's journey to scalability, data and customer experience

Use case update: Quooker, an example of focusing on efficiency to meet the challenges of business growth

A journey to success: Boat Bike Tours on scalable and customer focussed travel operations.

Please reach out and let's start your Discovery!

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